Tenders

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Tender for the Provision of Access Services on S4C

*Please note the Invitation to Tender document has been updated – please see the new version below*

S4C is tendering for the supply of access services on S4C. The tender has been advertised on the sell2wales.gov.wales website. Please see the below documents for more information. All businesses interested in providing the services must complete an application in the form set out below. The deadline for receipt by S4C of the completed application is midday on 22 November 2016.

All requests for further information and/or guidance in completing this application and/or this tender process should be addressed to: cwestiynautendr@s4c.cymru Please note that no queries or requests for information relating to this tender process should be addressed to any individual officer, employee or representative of S4C.

The closing date for receipt of requests for additional information and for guidance in completing the application is midday on 8 November 2016.

Questions and Answers Tender for Access Services on S4C

Question 1

I see that the document has been updated on the Sell2Wales website. Can you let me know what change/s have been made or are we required to go through the old document and the new document to ascertain the change/s?

Answer 1

S4C has updated the Invitation to Tender following its publication. The only change between the original version and the updated version is the email address for requests for clarification on the tender. All requests for further information and/or guidance in completing the application and/or this tender process should be addressed to: cwestiynautendr@s4c.cymru

Question 2

The Invitation to Tender notes that programmes produced by the BBC and Tinopolis are not included in the contract for Late and Live subtitling. The contract for English Subtitles on General Programmes excludes BBC programmes only. Does this mean that programmes produced beforehand by Tinopolis are included as part of the contract for English Subtitles on General Programmes?

Answer 2

Yes, programmes produced beforehand by Tinopolis are included as part of the services within Lot 1 - English Subtitles on General Programmes.

Question 3

Could we please receive an electronic version of Appendix 4 to download and complete electronically, i.e. the basic information form in the Tender for the Provision of Access Services on S4C?

Answer 3

We have added Appendix 4 – Basic Information Form as a Word document to the list of documents above.

Question 4

Lot 4 – Welsh Subtitling Service – the document notes that around 8-10 hours of programme slots will need to be subtitled. Does this mean an average of 9 hours a week?

Answer 4

An average of around 9 hours a week will need to be subtitled but this is dependent on the schedule. The weekly figure could rise during busy periods such as the Autumn months and around Christmas but could also be much less during quiet periods such as the Summer months. The priority will be ensuring that suitable programmes have Welsh subtitles available. S4C will prepare schedules in advance so that the successful company are aware of the amount of work in plenty of time.

Question 5

In relation to the on-screen signing (BSL) service, specifically the Material and Supply section on pages 34 and 35 of the tender document, is there, or will there be in the future, provision to return signed programmes to S4C via electronic file?

Answer 5

Lot 6: Successful applicants should deliver the programme with on-screen signing by tape, or on file in consultation with S4C. S4C intends to move towards file delivery only in future.

Question 6

What format of files can be returned for Audio Description? Is there any possibility to return a single contiguous stereo .WAV file containing one channel of description, and one channel of Pan and Fade signal?

Answer 6

Lot 5: Successful applicants may deliver the audio-described programme electronically as .WAV files. A single contiguous stereo .WAV file containing one channel of audio description and one channel of Pan and Fade signal may be delivered.

Question 7

Format of bid: Is 20 pages to cover the contract and basic information or just sections 3.1.2 – 3.1.6?

Answer 7

The restriction on length of responses to 20 A4 pages for one lot applies to the information requested at paragraphs 3.1.2 – 3.1.6. (i.e. the Basic Information Form and comments on the legal notes and contract will not be counted in the 20 page restriction).

Question 8

Is there a notification service available in event of answers published or updates to the Tender?

Answer 8

The tender has been advertised on the Sell 2 Wales website. Parties who note an interest on the tender on the Sell 2 Wales website will receive email alerts from the Sell 2 Wales service of any changes made to the tender. All requests for further information and/or guidance in respect of this tender process and S4C’s responses to such requests will be published on this page. You are advised to check this page regularly as S4C does not provide a notification service.

Question 9

Are Harding certificates required for the signed composite programmes, or will these have already been completed on the unsigned master?

Answer 9

Lot 6: S4C does not currently require an additional Harding test for a signed version of a programme.

Question 10

Where tape delivery is required, is there a preference and/or requirement for either HDCAM or HDCAMsr, or will it likely be a balance of each?

Answer 10

Tape delivery can either be on HDCAM or HDCAMsr, there is no preference.

Question 11

With regard to lots 2 and 3, we are considering the option of purchasing the equipment currently at S4C. What is the process with regards to agreeing on a price for this equipment and when will it be possible to agree on this as we will need to include this cost as part of our bid?

Answer 11

The equipment (which includes the equipment listed below) can be purchased from S4C for £750.

HP EliteBook 8470p (Workstation)
HP Compaq dc7900 SFF (Workstation)
HP Compaq Elite 8300 SFF (Workstation)
HP Compaq Elite 8300 SFF (Workstation)
HP Compaq Elite 8300 SFF (Workstation)
HP Compaq Elite 8300 SFF (Workstation)
HP Z420 Workstation (Workstation)
HP Z420 Workstation (Workstation)
HP Compaq Elite 8300 SFF (Workstation)
HP Compaq Elite 8300 SFF (Workstation)
HP Compaq Elite 8300 SFF (Workstation)
Keyboards
Monitors
Printers
Voice over booth plus ancillary equipment

Question 12

Does the equipment that can be transferred to the new supplier include printers and monitors?

Answer 12

Yes.

Question 13

The ITT document notes that S4C will provide access to the subtitles server, the BIST recording equipment, Prostar equipment for loading files and email connection. Would it be possible to also provide internet access or will companies bidding for the tender need to contact internet providers themselves?

Answer 13

All successful applicants will be responsible for arranging their own internet access.

Question 14

What is the situation with regards to network points and lines?

Answer 14

Where a successful applicant will be based at the S4C offices, S4C will provide internal cabling and access to network points.

Question 15

With any service based in the S4C building, will S4C continue to expect subtitles files to be created and saved onto the S4C system or will the supplier(s) be responsible for keeping these on their own servers?

Answer 15

S4C will require all subtitles files to be saved onto the S4C archive system.

Question 16

If suppliers are expected to continue to use the S4C server, is it possible for the IT department to guarantee that no restrictions will be placed on the machines that would interfere with the machines' ability to create the relevant subtitles files, to view and edit the files, or transmit the files?

There have been problems in the past with the subtitling software in the Subtitling Suite because of restrictions on the machines. These can be due to minor settings which are not obviously linked with the software but which can affect the way in which it works, e.g. if the software needs to write to the registry when performing a certain task and is unable to do so, this results in the software not working properly. If whoever is based in the Subtitling Suite is expected to continue to use the S4C system to save files and in particular to broadcast live files, would it be possible to have some reassurance that the work will not be affected by basic computer issues which can prove difficult to solve?

Answer 16

S4C’s IT department will work with the successful applicant’s own IT department on any IT related issues concerning interfaces between the supplier and S4C. However, where an issue has been identified on the supplier’s equipment, it will not be S4C’s responsibility to resolve the issue.

Question 17

Will software licenses be transferred if we purchase the current computers?

Answer 17

S4C will not transfer any software licences to any successful applicants.

Question 18

The subtitling software depends on having other software packages on the machines eg. Wincaps uses the Microsoft Word spellchecker. What is the situation with general licenses such as Microsoft Office etc?

Answer 18

Successful applicants will be responsible for arranging their own access to any required software. S4C will not transfer any software licences to any successful applicants.

Question 19

Will the computers continue to be part of the S4C domain?

Answer 19

No, any computers transferred to successful applicants will not remain on the S4C domain.

Question 20

Will staff members of the company(ies) awarded the new contracts continue to have user accounts (including email) for the S4C domain?

Answer 20

No, successful applicants’ staff will not be given S4C user accounts or email domain names.

Question 21

We would like to receive information regarding the spec of the current computers being used in the S4C subtitling suite (such as output information msinfo32.exe) so that we can evaluate the contract value if we consider buying the equipment?

Answer 21

See answer 11.

Question 22

It is noted in Appendix 1.2, clause 2.3.4 of the draft agreement that suppliers should "ensure that the Live and Late Subtitles do not omit what is said on-screen". Does S4C agree that an element of summarisation is always essential when subtitling, and that it is inevitable that some contents must be omitted when producing live subtitles that are translated from the original language?

Answer 22

Lot 2: S4C accepts that an element of summarisation is inevitable in the context of late and live subtitling. S4C expects successful applicants to include as much programme content within the subtitles as possible, and applicants should take a common sense approach as to what can be omitted.

Question 23

In Appendix 3.2, on page 24 of the Invitation to Tender, it is noted that "any live subtitles will need to be captured". The draft agreement also notes that (Appendix 1.2, clause 2.5) "The Company shall ensure that the subtitles for the Live Programmes shall be captured in Word format or such other format as required by S4C, to enable the subtitles to be included on the S4C online catch-up service and the BBC iPlayer, or as part of a wider offering". Is it possible to receive further explanation as to who will be responsible for capturing these subtitles and if the current capturing system will continue to be part of the equipment supplied by S4C?

Answer 23

Lot 2: The successful applicant will be responsible for the capture of the Live subtitles and for the provision and maintenance of any required equipment. S4C will no longer provide the equipment which is used at present by the current provider however there may be an opportunity for the successful applicant to take ownership of this equipment from S4C.

Question 24

In Appendix 3.3 of the ITT, S4C notes that the expectation for Lot 3 is "a basic linguistic and technical checking procedure of the subtitles file before transmission. This check should not take much longer than the length of the programme. The successful contractor is expected to watch the programme with the subtitles and correct any typos, spelling mistakes and basic mistakes in the translation". Is it possible to receive further explanation of how this coincides with clause 5 Appendix 1.3 of the draft agreement which notes that the Company must present a comprehensive report on the number of mistakes, contents, standard and nature of the subtitles etc?

Answer 24

Lot 3: As part of this lot, S4C requires a basic checking service which should not take longer to perform than the length of the relevant programme. The reporting obligation as referred to at paragraph 5 in Appendix 1.3 of the draft agreement requires the successful applicant to provide feedback to S4C on the general standard of the programmes checked during each quarter.

Question 25

What is the condition/state and age of the subtitling equipment in S4C at the moment and how much would it cost to transfer the machines to a new owner, if that is S4C's intention?

Answer 25

The age of the equipment is over 5years. See answer 11 for cost information.

Question 26

How many subtitling licenses exist in the S4C Subtitling Suite? How much would it cost to transfer them to a new owner, if that is S4C's intention?

Answer 26

There are 11 workstations all with subtitling licenses, S4C will not transfer any software licences to any successful applicants.

Question 27

The tender states that source programme material could be tape or file but does S4C have a preference as to the output format of new media (e.g. BISTed, Audio Described and Signed versions)? Would S4C prefer all new versions to match the source format or all be AS-11 files?

Answer 27

S4C is still rolling out file delivery, so the option to deliver an AS 11 is there but to do so in consultation with S4C. Otherwise the delivery materials should match the source format.

Question 28

In regard to Lot 5, there's no mention of delivering OTT deliverables, thus producing a mix of both programme sound and AD. Is this a requirement for this tender?

Answer 28

Lot 5: No. Where successful applicants deliver on tape, the Welsh language programme sound should be on tracks 1 and 2; the audio description should be on track 3; and the Pan & Fade control signal should be on track 4. For file delivery, successful applicants should deliver the audio description by .WAV file.


Tender for the Provision of External Audit Services

S4C is tendering for the supply of External audit services. The tender has been advertised on the sell2wales.gov.wales website. All businesses interested in providing the services must complete an application in the form set out below. The deadline for receipt by S4C of the completed application is midday on 09 September 2016.

All requests for further information and/or guidance in completing this application and/or this tender process should be addressed to: tendrarchwilio2016@s4c.cymru Please note that no queries or requests for information relating to this tender process should be addressed to any individual officer, employee or representative of S4C.

The closing date for receipt of requests for additional information and for guidance in completing the application is midday on 26 August 2016.

Questions and Answers External Audit Services Tender 2016

Question 1

Please confirm that the invitation to tender includes the tax compliance work and if it’s policy to have one service provider for both services?

Answer 1

The tender does include the tax compliance work. In the past one service provider has provided both services.

Question 2

Please can we meet the management team to be able to scope the audit and develop an audit proposition tailored to the S4C?

Answer 2

The Management Team has not done this in the past, however, key staff have met with firms considering applying in the past. Key staff will be available to arrange a meeting on Wednesday 7 September.

Question 3

What IT systems are used for the finance system and payroll?

Answer 3

These are the systems used:

  • Payroll – Earnie.
  • Finance – SAP Business 1.
  • Purchase to pay system – Idocuments.

Question 4

What are the audit significant risks?

Answer 4

Audit significant risks. - The external audit plan (which includes key risks for the external audit) is developed annually by the external auditors and presented to the A&RM committee and Commercial Board in February each year. You may refer to pages 116 – 119 of our Annual Report for more statements on our audit and risks.

Question 5

How many hours does the audit normally take?

Answer 5

The external auditors are on site at S4C for approximately 14 days. However, a lot of work is carried out off site (especially manager and partner time) and such hours can vary.

Question 6

Please confirm what formal reports you expect from your auditors: e.g. Audit Committee Paper at planning and completion?

Answer 6

External Audit Planning document, Audit findings report, Letters of representation, Director Emolument certificates where applicable. These would be required for all entities within the group.

Question 7

What is the audit timetable: audit field work, timing of receipt of management papers, accounts and reports to audit and risk committee?

Answer 7

Timetable – Planning in February, Fieldwork last two weeks in April, Audit and Risk committees in May, DCMS Clos pack in May, BBC Trust and DCMS approval in June, Accounts laid in Parliament in July, Commercial group accounts registered in Companies House.

Question 8

What computer aided techniques are used during the audit process?

Answer 8

Our current external auditors have not discussed the computer aided techniques they use.

Question 9

How many audit committees are the auditors expected to attend and how many committee meetings do the auditors formally present?

Answer 9

The external auditors would be expected to attend the May Authority meeting and the May Commercial Board meeting. Occasionally there is a need for them to be present at other meetings (e.g. in 2015/16 a presentation was given to explain FRS102 changes).

Question 10

Will the finance team move to Carmarthen in 2018?

Answer 10

Yes the finance team will move to Carmarthen in 2018.

Question 11

Can we see the whole of government account work to assist us in determining the scope?

Answer 11

The Whole of Government Accounts work involves auditing the Clos pack that we submit to DCMS (An excel workbook that takes the ALB’s trial balance and converts it into a set of accounts compliant with FReM). The NAO deal directly with the external auditors on this piece of work. We shall arrange to send a copy of the pack to applicants.

Question 12

What is the scope of the tax compliance work?

Answer 12

The tax compliance work includes all tax computations across the group, supplying the statutory tax notes for inclusion in the accounts, submitted tax returns on S4C’s behalf for each entity. Any additional tax advice will be on a separate agreed fee basis.

Question 13

Please can you provide copies of your previous tax computations?

Answer 13

We cannot provide copies of the previous computations.


Tender for the Provision of Legal, Policy and Compliance Support Service for S4C Content

S4C is tendering for the supply of legal, policy and compliance support services for S4C content. The tender has been advertised on the Sell2Wales.co.uk website. All businesses interested in providing the services must respond in full to the Invitation to Tender set out below. The deadline for receipt by S4C of the completed Tender is midday on Thursday 3rd of September 2015.

All requests for further information and/or guidance in completing this Tender and/or this tender process should be addressed to: cwestiynautendr@s4c.cymru Please note that no queries or requests for information relating to this tender process should be addressed to any individual officer, employee or representative of S4C.

The closing date for receipt of requests for additional information and for guidance in completing the Tender is midday on Friday 21st of August 2015

Question 1

Does the limitation on page numbers set out in the invitation to tender include the written evidence of support from independent production companies or can we provide the evidence as an appendix to the main document responding to the tender?

Answer 1

The limitation on page numbers does not include the written evidence of support from independent production companies. The written evidence of support can be provided in an appendix.


Tender for the Provision of Translation Services

S4C is tendering for the supply of translation services. The tender has been advertised on the Sell2Wales.co.uk website. All businesses interested in providing the services must complete an application in the form set out below. The deadline for receipt by S4C of the completed application is midday on Tuesday 7th of July 2015.

All requests for further information and/or guidance in completing this application and/or this tender process should be addressed to: cwestiynautendr@s4c.cymru Please note that no queries or requests for information relating to this tender process should be addressed to any individual officer, employee or representative of S4C.

The closing date for receipt of requests for additional information and for guidance in completing the application is midday on Friday 26th of June 2015.

Translation Framework Agreements


Tender for the Provision of Internal Audit Services

S4C is tendering for the supply of internal audit services. The tender has been advertised on the Sell2Wales.co.uk website. All businesses interested in providing the services must complete an application in the form set out below. The deadline for receipt by S4C of the completed application is midday on Thursday 5th of February 2015.

All requests for further information and/or guidance in completing this application and/or this tender process should be addressed to: tendrarchwilio2015@s4c.co.uk Please note that no queries or requests for information relating to this tender process should be addressed to any individual officer, employee or representative of S4C.

The closing date for receipt of requests for additional information and for guidance in completing the application is midday on Friday 23rd of January 2015.

Contract for the Provision of Internal Audit Services


Tender for the Provision of Viewing and Audience Appreciation Data Services

S4C is tendering for the supply of viewing and audience appreciation data services in relation to S4C programmes. The tender has been advertised on the Sell2Wales.co.uk website and in the Official Journal of the European Union. All businesses interested in providing the services must complete a Pre-Qualification Questionnaire in the form set out below. The deadline for receipt by S4C of the completed Pre-Qualification Questionnaire is midday on Monday 9th of February 2015.

All requests for further information and/or guidance in completing this PQQ and/or this tender process should be addressed to: tender@s4c.co.uk Please note that no queries or requests for information relating to this tender process should be addressed to any individual officer, employee or representative of S4C.

The closing date for receipt of requests for additional information and for guidance in completing the PQQ is midday on Monday 26th of January 2015.

Pre-Qualification Questionnaire

Question 1

Section 3, part b) – Is there a limit on the number of examples of relevant contracts you would like to know about or should we include details of any contract we feel relevant (in the past 5 years)?

Answer 1

There is no limit. You are asked to include any examples over the last 5 years that you feel are relevant.

Question 2

Please can you provide more details about the required panel composition:

Representative of Wales overall or representative but with specific segments of interest (e.g. regular S4C viewers?)

In terms of the Welsh-speaking panel members, how are they defined? I.e. are they defined as people use Welsh as their first language, or as people who have the ability to communicate in Welsh to some extent and therefore watch S4C?

Answer 2

We would want the panel to be representative of Wales and Welsh speakers as noted, but we could also filter the results by viewership of S4C to create an additional reporting group of “regular S4C viewers”, however defined.

The panel balance is obviously over representative of Welsh speakers, these need to be weighted to the correct proportion when reporting “Wales”.

We would be happy to consider one of the two options below.

We currently use the following graded fluency levels (we have BARB universes on these fluency levels).

Fluency
Level 1 Understand, speak, write and read Welsh EXTREMELY WELL
Level 2 Understand, speak, write and read Welsh QUITE WELL
Level 3 Understand, speak, write and read A LITTLE Welsh
Level 4 Can understand and speak SOME Welsh

We have previously used and other public bodies also use the following fluency levels: fluent; can speak a fair amount; can speak a little Welsh; or can only say a few words. (We have universes for these).

Question 3

Do you currently have a panel – and if so how long has it been running?

Answer 3

The current panel has been running for 7 years, and similar services were conducted before this period by other companies.

Question 4

Will the surveys be mainly the same each “week” or will there be regular / ad-hoc changes to the questionnaire?

Answer 4

You will be receiving S4C’s TV schedule each week for the Viewing Diaries, (so the survey component for viewing & appreciation of programmes is mainly based on that) with a few common short questions each week – no more than 2 or 3.

You may want to consider how you would like to receive these – we can send them directly (with updates/changes) or you may want to receive from a source such as BDS (Broadcast Data Services). Currently both sources are used, (first draft from BDS, with late changes from the S4C source).

Also, around once a month we will be asking ad-hoc questions about around 3 topics in depth, to vary each month.

Question 5

For each survey, is there a minimum base size required for any specific groups?

Answer 5

We tend to report on AI’s monthly with AI samples of 25 or over within each genre. We also, however, need the ability to see smaller sample sizes.

We need to see sample size for all reports so that we can gauge reliability. Please advise if you believe that minimum base sizes should be used.

Question 6

Can we have an example of a similar questionnaire from previous research initiatives?

Answer 6

We will not be sharing a questionnaire – they are very much industry standard. They have 2 elements – a viewing diary with with a 10 point appreciation scale against programmes and questions about method of viewership for each programme, and a further classic survey element with a combination of closed and open-ended questions.

Question 7

Do they have any estimated response rates for weekly and/or monthly surveys?

Answer 7

We would rather ask you for estimated response rates based on your own experiences of such panels.

Question 8

Do you require any other deliverables apart from access to results? E.g. any reporting, presentations etc.

Answer 8

The deliverables depend on your delivery method. If we have access to software to report on everything, we would not specifically expect any physical reports or presentations, though please offer these if you believe that they may enhance your offering.

Question 9

How many face-to-face meetings do S4C envisage as required in addition to the annual meetings between them and the successful applicant?

Answer 9

We do not envisage the need for any face-to-face meetings other than annual ones as a matter of course, though possibly in the first year we may want to meet quarterly. We also envisage conference calls by telephone or video-link, as needed.

Question 10

Please can you clarify the maximum length of submission – is it a maximum of 15 sides of A4, or 15 pages of A4 (i.e. 30 sides)?

Answer 10

It is 15 sides of A4.

Question 11

We are assuming that all questions will be circulated to all tenderers – please can you confirm that this is the case

Answer 11

The questions and answer will all appear on the S4C tender website, and all tenderers will be directed towards it.

Question 12

The ITT mentions two closing dates for receipt of questions in connection with the tender, could you please confirm the closing date for receipt of questions?

Answer 12

All questions must be received by S4C by 12.00 on 9th March 2015.

Question 13

There will be an on-going weekly survey based on individual S4C shows (52 waves across the year). For this element do you need to understand day of week viewed i.e. diary format or will it simply be enough to know they were viewed that week and length of time they were viewed for. This would be alongside the AI score collected for the show. Also do you have any idea of the number of shows you would want to ask about each wave?

Answer 13

It will be enough to know they were viewed that week and length of time they were viewed for (and viewing method). In each week S4C will be asking about up to 60 S4C programmes per week. Please note that the viewing diary will ask about S4C programmes only.

Question 14

For the monthly task you have requested channel appreciation scores – would these be aggregated up from the scores of individual shows or just taken as a single question asked at the channel brand level?

Answer 14

The viewing diary will be S4C programmes only, so S4C AI’s can be derived from those. We also intend asking channel-brand level questions monthly (and S4C will be among that list too). So in effect we will have two methods analysing S4C’s appreciation.

Question 15

Also if all channel scores are to be based on aggregated data taken from individual shows would your expectation be that the weekly S4C shows survey be merged into the monthly survey for those waves or would it remain as a separate survey each time?

Answer 15

S4C’s AI scores would need to be available separately by week, but also merged for monthly (or any other period) of reporting.

Question 16

If we win the project, will the existing panel be migrated to us from the current supplier? If so, will be entire panel be migrated or will we need to invite them to join the new panel rather than the incumbent’s version that they’ve always been on.

Answer 16

The current thinking is that the existing panel will not be migrated.

Question 17

I just wanted to clarify the demography of the panel, given that 50% of the panel need to be Welsh speakers while only 20% of the population of Wales speak Welsh. Are we looking to recruit half the panel that fits the demography of Welsh speakers and then half to fit the demography of non-Welsh speakers?

Answer 17

Yes, we looking to recruit half the panel that fits the demography of Welsh speakers and then half to fit the demography of non-Welsh speakers, then to weight to total population when reporting on that Total category.

Question 18

Is 1,500 the size of the gross panel or the size of the reporting panel?

Answer 18

It is the size of the gross panel.

Question 19

Does the panel currently incorporate a portal website into its operations for respondents to visit and refer to, or is the panel treated more like a database where everything is done via our correspondence with them?

Answer 19

A website is currently used but that’s mainly for Q&A type information for online panellists in order to reduce email volume. The panel is mainly treated like a database where everything is done via correspondence.

Question 20

Could you tell us how the panel is currently incentivised? If we are looking to migrate existing members across, I wouldn’t want to suggest anything in our proposal that is wildly financially different to what is used now. If we offer too much, we’d be using up budget on something that would be better spent elsewhere (such as recruiting more members) and if we offer too little, it won’t be any kind of enticement for existing members to switch.

Answer 20

The current fixed incentives are a total prize draw fund pot of £700 a month, plus a fixed £5 a month in high-street vouchers for all 16-34s who complete a survey online that wave. Additional prizes during the year are also added to help maintain engagement so items like games consoles or tablets normally linked to an event like a Halloween special, but these are not fixed in any way.

Question 21

The brief mentions that 70% of the surveys should be online and at least 30% offline (post). These proportions are not mentioned in the brief in terms of the make-up of the panel itself, so can we assume that 30% of our panel should be offline and recruited as such?

Answer 21

This refers to panel composition and not response rates. So yes, 30% of the recruited panel should be offline.

Question 22

Given that online research and postal research work at very different speeds, what kind of timetable have you become accustomed to in terms of fieldwork lengths and delivery of reporting?

Answer 22

We’d expect everything to be delivered approximately 4-5 weeks after the diaries/diagnostics were distributed to respondents.

Question 23

A follow on to Q21 & Q22 – given that online research and postal research can generate very different response rate levels, I’d also like to know what response rates you have become accustomed to over time on the panel. I hope you can let us know, both for online and offline respondents. In particular I’d like to know this so that we can make calculations on how what proportions of online/offline members we should look to recruit in order to achieve at least 30% offline responses. If you are used to offline generating a much larger response rate than online, for example, then we’d look to balance our up-front panel recruitment accordingly.

Answer 23

Please note that the 70/30 split refers to panel composition and not the composition of responses. We will not be providing response rates, we would rather ask you for estimated response rates based on your own experiences of such panels.


S4C - Cleaning Tender

S4C is conducting a tender process to appoint a provider of cleaning services for a period of three years with an option to extend the contract for a further 12 months. The services being tendered comprise the internal cleaning of the S4C premises in Cardiff which includes offices, broadcast transmission areas, kitchen and canteen areas.

PQQ Evaluation Matrix relating to Contract for the Provision of Cleaning Services to S4C

Pre-Qualification Questionnaire

Question 1

The PQQ noted that successful applicants would receive an Invitation to Tender and an invitation to a site visit prior to the 5th November 2014? We have submitted a PQQ but have not yet received a response. Does this mean that our application was unsuccessful?

Answer 1

All timescales in relation to this tender have slipped due to illness. All applicants who have submitted a PQQ will be notified of the results of the evaluation shortly. Those invited to tender will be notified of a new date for a site visit as soon as possible. We apologise for the delay.