We understand that many viewers struggled whilst trying to cast a vote during Cân i Cymru 2024 and we apologise for that.
Although the system was successfully and thoroughly tested beforehand there was a technical fault during the voting period.
There are details below of arrangements to refund the cost to anyone who made more than one phone call to vote, as there was no message confirming that the first vote had been counted.
You can claim a refund for each call following the first (we can confirm that would have been counted as a vote).
The results have been verified and are valid.
Details below on the steps that need to be followed to claim.
Fill out the form with details of:
If you need any help to fill out the form, please contact the Gwifren team on 0370 600 4141 or cig2024@s4c.cymru
We will make every effort to process every valid application as quickly as possible and within 28 days from receipt of the application.
Terms and Conditions - Refund Process
Privacy Notice - Reimbursement of Voting Costs
Thank you for your patience. We appreciate your co-operation
